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Terms of use

These terms apply to every use of Luxabit: the website luxabit.nl, the app at app.luxabit.nl and every subscription to it. By creating an account you agree to them. Read them together with our privacy statement. The Dutch version is leading; this English version is a translation.

1. Who we are

Luxabit is offered by:

2. What Luxabit is, and what it is not

Luxabit is an educational tool that helps you stick to your own trading plan. You write your own rules; the coach compares your trade ideas and your journal with those rules and reflects on your process.

  • Luxabit gives no investment advice and no advice about crypto-assets. Luxabit has no licence from the Dutch Authority for the Financial Markets (AFM) and does not assess whether a trade, instrument or strategy suits you or your financial situation.
  • The coach is designed not to recommend buying or selling and not to suggest entry, stop-loss or target levels. Trade plans in the app are your own plans.
  • Luxabit never places trades and has no access to your money.
  • The coach is an AI and can make mistakes, also in calculations. Check information yourself. If an answer still looks like advice, do not act on it and report it with the report button.
  • Trading in crypto, stocks, forex and leveraged products (futures, perpetuals, CFDs) carries a high risk of loss. You can lose your entire stake, or more. You make your own decisions, at your own risk.

3. Your account

  • You must be 18 or older and act as a consumer or for your own trading. An account is personal: don't share it.
  • Give a correct email address and keep your password secret. Anything done with your account counts as done by you, unless you let us know without delay that someone else has access.
  • Before you start you confirm the risk statements in the app. When they change materially, we ask you to confirm them again.

4. Plans and payment

  • The Starter plan is free and has no time limit. The paid plans, their prices and their limits are on the pricing page. Prices are in euros including VAT.
  • You pay through Stripe, in advance, per month or per year. Your subscription renews automatically for the same period until you cancel (see section 6).
  • We can change prices. We tell you at least 30 days before a new price applies to you. If you don't agree, you can cancel before it takes effect; the old price applies until then.
  • If a payment fails, Stripe tries again. If payment does not succeed, your account moves to the Starter plan. Your trading plan and journal stay.

5. Right of withdrawal

As a consumer you have the right to withdraw from a paid subscription within 14 days of taking it out, without giving a reason. You do so by cancelling in the app or by emailing support@luxabit.nl.

Because Luxabit starts right away, you ask us at checkout to start the service immediately. If you then withdraw within the 14 days, we refund what you paid minus an amount in proportion to the part of the period that has passed. If you did not ask for that, you get back everything you paid.

6. Cancelling

  • You cancel your subscription any time on your account page. Your plan stays active until the end of the period you paid for; after that you continue on the Starter plan. There is no refund for the rest of a period you already started, unless sections 5, 4 or 12 or the law say otherwise.
  • Yearly subscriptions: we remind you by email before the renewal. Once a yearly subscription has been renewed, you can cancel it any time with a notice period of at most one month. You get back what you paid for the time after that.
  • Deleting your account (see the knowledge base) stops your subscription immediately and deletes your data. Your remaining period is then not refunded, unless the previous point applies.

7. Fair use and rules of use

You may use Luxabit for your own trading. You may not:

  • try to get the coach to give investment advice, price levels or predictions anyway, or work around its safeguards;
  • use Luxabit automatically (scripts, bots, scraping), resell it, or copy or reverse engineer the software;
  • upload anything that is unlawful, that infringes someone else's rights, or that contains other people's personal data you have no right to share;
  • overload the service or try to access other users' data.

The limits per plan are on the pricing page. Where a plan says "unlimited", normal personal use applies (fair use).

8. Connecting an exchange or platform

On some plans you can connect an exchange (OKX, Bybit, or Binance) with an API key that has read-only rights. You are responsible for creating that key with read-only rights and for your account with the exchange. Luxabit stores the key encrypted and only uses it to import your trades. The exchange's own terms apply to your account there.

You can also connect a trading platform (cTrader) by logging in there and giving Luxabit access to view your accounts. Luxabit asks only for that access, stores it encrypted and only uses it to import your trades; you can withdraw it at any time, in Luxabit or on the platform. The terms of the platform and of your broker or prop firm apply to your account there.

An import can be incomplete or late; check your journal yourself.

9. Your content

What you enter (your trading plan, journal, notes, messages and charts) stays yours. You give us permission to store and process it for as long as needed to provide Luxabit to you, including sending it to the AI model that runs the coach. How we do that is in the privacy statement.

The software, the texts on the website and the name Luxabit are ours or our licensors'. You get a personal, non-transferable right to use Luxabit under these terms.

10. Availability and changes

We do our best to keep Luxabit available and working, but we can't guarantee it is always available or free of errors. We may carry out maintenance and change, improve or stop features. If we remove a significant part of a paid plan during your paid period, you may cancel and get back what you paid for the rest of that period.

11. Liability

  • We are not liable for decisions you make, or for trading losses or missed profit, whatever the coach, the pre-trade check, the Discipline Score or any other part of Luxabit showed you.
  • Otherwise our liability is limited to direct damage and to at most the amount you paid us in the 12 months before the damage occurred (for the Starter plan: € 100).
  • These limits do not apply to damage caused by our intent or gross negligence, or where the law does not allow a limit.

12. Suspending or ending your account

If you break these terms, we can suspend or close your account, after a warning where reasonable. If we close your account without you having broken the terms, we refund what you paid for the rest of your period.

13. Changes to these terms

We can change these terms. We tell you about material changes at least 30 days before they apply, by email or in the app. If you don't agree, you can cancel before they apply.

14. Complaints, applicable law

Complaints: email support@luxabit.nl. We reply within 14 days. Dutch law applies. As a consumer you keep the protection that the mandatory law of the country you live in gives you, and you can go to the court of your place of residence.